The primary function of the Patient Care Liaison is to welcome patients as they enter the Emergency Department and orient them to the processes that will occur during the visit.  This liaison will also attend to the needs of visitors and patients entering the hospital through the Emergency Room entrance.  For those patients, families or visitors waiting in the ED waiting room, the liaison keeps them informed about next steps.  The individual accepting this position will have strong interpersonal skills, be service oriented and possess an understanding of and be proactive in meeting patient/family needs.  This position reports to the Emergency Department Nurse Director.

At Garnet Health, we are committed to supporting your career growth and professional potential. We are responsive, attentive and dedicated to the success and satisfaction of our team members. Here, you’ll find resources that will help you excel in your career, tuition reimbursement programs for your continued education, and comprehensive health, dental and retirement benefits designed to fit your individual and family needs. Our inclusive and diverse team culture encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.

Join the Garnet Health team and let your excellence shine.

Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from Garnet Health System. We invite and encourage each candidate to discuss salary / hourly specifics during the application and hiring process. 

The range for the role is $21.64 - $22.29 hourly. 

Garnet Health System provides a compensation range to comply with the New York State law on Salary Transparency in Job Advertisements. The range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.  When determining a team member’s compensation and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Minimum Education:                                      

• High School Diploma or equivalent required
• Advanced education in business, medical, or secretarial studies preferred.

 Minimum Experience:                                    

• Excellent communication skills
• Experience working in a hospital or healthcare setting
• Strong problem-solving skills
• Must enjoy working with the public
• Medical Terminology experience preferred
• Bilingual (Spanish) preferred
• Basic computer skills

Required Certification/Registration: Must attend hospital crisis training program within 3 months of hire or transfer and annually thereafter.

Physical Requirements: Prolonged, extensive or considerable standing/walking. Lifts, positions, pushes and/or transfers patients.

Working Conditions:

• Environmental Demands and Exposure to Hazards: Works in a clean, well-lighted, heated or ventilated facility.  No routine exposure to hazards.
• Physical Demands: Demonstrates physical and functional ability to perform full anatomical range of motion to accomplish tasks. Evidence of visual and aural acuity and finger and hand dexterity to operate computer and office equipment. Can withstand long periods of sitting, standing and/or constant walking. Ability to lift 10 lbs.
• Mental Demands: Ability to foster collaborative relationships, to work well under pressure, to organize and synthesize new information, and prioritize tasks. Possesses critical thinking, analytical skills and flexibility. Ability to multi-task. Required detailed attention to work in an environment where interruptions cannot be controlled. Demonstrates sensitivity to customer needs and expectations. May be subject to irregular hours including evenings or potentially weekends to participate in operational and community events as necessary.